Frequently Asked Questions
Everything you need to know about shopping at the RMIT Student Life Hub.
How long does shipping take for on-campus delivery?
Standard on-campus delivery typically takes 2-3 business days. You will receive an email notification once your order is ready for collection at the designated campus hub.
Can I return merchandise if it doesn't fit?
Yes, we offer a 30-day return policy for all unworn and unwashed apparel. Items must be returned with original tags attached to be eligible for a full refund or exchange.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and student-specific payment options where applicable.
Are the products ethically sourced?
Absolutely. The RMIT Student Life Hub is committed to sustainability and ethical production. We partner with suppliers who adhere to fair labor practices and use eco-friendly materials whenever possible.
Do you offer international shipping for alumni?
Yes, we ship worldwide. International shipping rates and delivery times vary depending on the destination country and are calculated at checkout.
How can I track my order status?
Once your order has been dispatched, you will receive a tracking number via email which you can use on our website to monitor your package's journey.